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How it works · the 80/20 of getting paid

Decide, resolve, then let us collect.

About 80% of getting an invoice paid isn't reminding — it's fixing what's in the way: a missing PO, a reference that doesn't match, a dispute nobody logged, a customer with no email on file. Reminder tools do the other 20%. collects.io does both, inside the guardrails you set.

Two weeks free. £1 card check, refunded. Nothing is sent to your customers. Switch off before day 14 and you pay nothing.

  • Missing PO
  • Reference mismatch
  • Unlogged dispute
  • No email on file
  • Broken promise to pay
78%resolving what's in the way — what collects.io does
Resolve · 381
107
22%reminding — what reminder tools do
381 of the 488 steps that get an invoice paid resolve a problem. Research with 40+ UK businesses.
In short

How does collects.io work with my Xero ledger?

You connect Xero and collects.io reads your sales invoices, payments and the emails about them. It finds what is stopping each unpaid invoice being paid and proposes the fix. On Collect it sends the fix from your own mailbox, inside the controls you set. Every decision is logged, and exceptions wait for a person.

Product tour

See it work — narrated by the engineer who built it

Three short walk-throughs of the live platform, with voice-over and captions. Demo data, not a customer's ledger.

How collects.io decides what to do nextRules plus AI, live on your Xero and your inbox · 1 min 38
Your dashboard, from day oneYour debtor book, interest, blocked invoices · 1 min 25
▶ Watch: Your dashboard, from day one
You stay in control of every invoiceSuppress, dispute, approve, reject or hold · 1 min 40
▶ Watch: You stay in control of every invoice

Four steps

  1. Connect Xero, read-only

    Sign in with Xero and choose the organisation to connect. collects.io connects one Xero organisation per account. It takes a few minutes. We read; we never write to your ledger.

  2. See everything — Visibility

    Every dashboard and analytic, with our AI working through your ledger in the background: why each invoice is unpaid, what is blocked, what it is costing you. Nothing is sent to your customers.

  3. You hold the controls

    Sending limits from day one, and no emails at weekends, or on UK bank holidays if you switch this on. Pause any customer or any invoice. Escalation reviews at day 14 and 60; the day-90 formal notice waits for your approval.

  4. Resolve and collect — Collect

    One click up from Visibility. The engine finds why each invoice is unpaid, resolves it and collects it. Emails go from your own mailbox and you see every conversation.

Two weeks free. £1 card check, refunded. Nothing is sent to your customers. Switch off before day 14 and you pay nothing.

How much of the job it covers

90%
of the collections work that isn't reserved for a person — in assist mode
356 of 396 steps · the 75 steps a person always owns are excluded
96.6%*
of actions completed without a person
1,174 of 1,215 · our first live customer · 30 days to 2 Sept 2026

Assist mode: the AI proposes and the rules engine applies it, under its own controls. Full method in the capability paper on the Safe AI & Security page. *Our first live customer, Say Digital Ltd (MOHARA), is also our build partner.

Is it for you

Built for UK businesses on Xero

  • Xero on your sales ledger
  • Between 300 and 10,000 sales invoices a year
  • Customers paying you beyond 37 days
  • At least 70% of your debtors reachable by email
  • Not for B2C ledgers, or sales billed only through a main contractor's payment portal
Not on Xero yet?

collects.io works with Xero today. Tell us which accounting system you use and we'll email you when we work with it.

Please don't include financial data, log-ins or card details.

We use these details only to reply to you. See our privacy policy.

Start with Visibility. Move to Collect when you're ready.

Two weeks free. One click to upgrade, whenever you want it.

Two weeks free. £1 card check, refunded. Nothing is sent to your customers. Switch off before day 14 and you pay nothing.

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