What do the plans cost?
Both plans share one platform fee, set by how many invoices you raise in a year: from £9 a month (up to 150 invoices) to £6,749 a month (27,001 or more) — the full ladder is in our price list. Visibility is the platform fee on its own. Collect adds a fee on each invoice we collect: £3.25 each for the first 500, £3.00 for 501–3,000, £2.75 for 3,001–10,500, £2.50 for 10,501–28,000 and £2.25 above 28,000. Each rate applies only to the invoices within its band. All prices exclude VAT.
What counts as an invoice you collected?
Three things have to be true, and you can check all three yourself. The invoice has to be in scope — a commercial invoice to a business customer, on the accounting system you connected, overdue or approaching its due date, and capable of being acted on. We have to have acted on it while you are on Collect — a recorded action in your activity log, dated after the day you connected. And it has to have been paid, in full or in part, after that action. One fee per invoice, on the first payment. If any one of those is missing, there is no fee.
More questions (18)
Can I switch collects.io off for a customer or invoice?
You can switch collects.io off for any customer or invoice at any time. If you switch off an invoice before it is in scope, there is no action and no fee. If we have already acted on it, the per-invoice fee applies only if it is paid within 30 days of you switching it off.
Do you charge for invoices that were already overdue when I connected?
On the day you connect, we record where your invoices stand. That record is not charged for: a per-invoice fee arises only on an invoice we act on after that day, while you are on Collect, and that is then paid.
Can I use collects.io for consumer customers?
collects.io is for invoices to business customers. At sign-up you confirm you will use it only for business debts, and you switch off any customer you know is a consumer. Consumer invoices are never charged.
Is there a minimum fee?
No. There is no minimum fee and no minimum invoice count.
Is there a minimum term? Can I cancel?
Both plans carry a 12-month term, billed monthly, starting on the first paid day after your two free weeks. Moving up to Collect starts a new 12-month term from the day you upgrade. The term renews automatically for another 12 months unless either side gives at least 3 months’ written notice to end it at the end of the term. You can switch off at any time during the two free weeks and pay nothing.
Can you change your prices?
We can change prices only from the start of a contract year or renewal, and only with at least 4 months’ written notice. If you don’t accept the change, you can end your agreement before it applies, with no early termination charge. Otherwise your prices change only if you agree in writing.
Can I take my data with me?
You can export your data free of charge while you are with us and for 30 days after you leave.
Can I pay annually, and is there a discount?
Yes — 20% off the platform fee if you pay a full contract year in advance, on either plan. The per-invoice fee cannot be prepaid or discounted, because it is only charged on invoices we have collected. There is no quarterly discount.
When am I billed?
Nothing is billed during your two free weeks of Visibility. Before they end, we write to you with the date and amount of your first charge. From then, your platform fee is billed monthly in advance, or annually in advance if you prepay. The per-invoice fee is billed in the month the payment reaches you. Invoices are due within 30 days, and we can charge the card you gave at sign-up. VAT is added to every invoice.
Do your prices include VAT?
No. All prices exclude VAT, which is added to every invoice at the applicable rate.
What’s free, and for how long?
Your first two weeks of Visibility are free. It is a read-only connection to your Xero account: nothing in your system changes, there is no commitment during the two weeks, and you can revoke access at any time from your Xero settings. When the two weeks end, the account moves to paid Visibility. Before that, we write to you with the date and amount of the first charge and how to upgrade to Collect or switch off before that date.
You’ve taken £1 from my card — what is that?
We verify your card when you connect Xero with a £1 charge, which is refunded. It is not a charge for the service.
What happens if I pay late?
Invoices are due within 30 days. If a payment is late and 14 days have passed since we told you about it in writing, we may suspend access until it is settled. Interest can accrue daily at 8% over the Bank of England base rate from the due date — the same statutory basis the platform tracks on your own debtors.
How good is it? What can it do?
In assist mode, the platform covers 90% of the collections agent’s job — 356 of 396 resolution steps. On 3,248 production cases, its recommendations were consistent with our written collections policy and grounded in the invoice data in 95.4% of cases (95% confidence interval 94.6 to 96.1). For any case you name, we can show the rule it was tested against.
We use Twinfield / Sage / QuickBooks. Do you work with it?
Today collects.io connects to Xero. If your sales ledger is on another system, we will tell you plainly what we do and do not cover rather than price something we cannot yet run.
Can I share my order form or pricing?
The collects.io platform, your order form and your pricing are confidential. Share them only with your own team, the group companies named in your order form, and your auditors, insurers and advisers, as far as they need to know. The reports and messages the platform produces for you are yours.
I want to introduce a business. How does the referrer programme work?
Introduce a business to collects.io and, when it signs, you earn one month of what it pays us — one-twelfth of its first-year payments, excluding VAT. One payout, nothing on renewals. The business must sign within three months of your introduction, on a subscription of at least 12 months, stay beyond its first three paid months and have paid. Founder-offer customers count too, if they sign up for at least 12 months. You carry no liability, do no selling and no billing. Ask for the Referrer Agreement and your referral code at support@collects.io.
We are an accountancy firm. How can we work with you?
Through the referrer programme: introduce a client and, when it signs, you earn one month of what it pays us. Your clients contract with, and are billed by, Collect Solutions; you carry no liability and do no selling or billing.
